Introduction
Road Guide Logistics ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request quotes
- Subscribe to our newsletter
- Create an account on our website
- Communicate with us via email or phone
- Apply for employment opportunities
This information may include:
- Name and contact information (email, phone, address)
- Company name and business information
- Shipping and logistics requirements
- Payment and billing information
- Employment history and qualifications
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide logistics services and fulfill your requests
- Communication: To respond to inquiries and provide customer support
- Marketing: To send newsletters and promotional materials (with your consent)
- Website Improvement: To analyze usage patterns and improve our website
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To manage our business and protect our rights
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in:
- Transportation and logistics services
- Payment processing
- Website hosting and maintenance
- Marketing and communication services
- Data analytics and customer support
Business Partners
We may share information with business partners and affiliates to provide comprehensive logistics solutions.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure safety and security of our services
- Investigate potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks or data breaches
- Unauthorized alteration or misuse
Security measures include:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection practices
Your Rights and Choices
Access and Control
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
Communication Preferences
You can:
- Unsubscribe from marketing emails using the unsubscribe link
- Update your communication preferences by contacting us
- Opt out of certain data collection through browser settings
Cookies and Tracking
You can control cookies through:
- Our cookie consent banner settings
- Browser cookie settings and preferences
- Third-party opt-out tools and services
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertising
- Improve website functionality and performance
Types of cookies we use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertising
- Preference Cookies: Remember your settings and preferences
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Support legitimate business interests
Retention periods vary based on the type of information and applicable legal requirements. We regularly review and delete information that is no longer needed.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- Updates to applicable laws and regulations
- Improvements to our privacy practices
- New features or services we offer
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing prominent notice on our website
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Ontario.