Acceptance of Terms
By accessing and using the services of Road Guide Logistics ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Road Guide Logistics.
If you do not agree to these Terms, you may not use our services or access our website.
Description of Services
Road Guide Logistics provides comprehensive logistics and transportation services, including but not limited to:
- Freight shipping and transportation
- Warehousing and distribution services
- Supply chain management solutions
- Route optimization and logistics consulting
- Cross-border transportation services
- Specialized cargo handling
Service Agreements
Contract Formation
Service agreements are formed when:
- You submit a service request and we accept it
- We provide you with a quote that you accept
- You sign a formal service agreement
- You use our services with our knowledge and consent
Service Specifications
All services will be performed according to:
- Specifications agreed upon in writing
- Industry standard practices
- Applicable laws and regulations
- Our standard operating procedures
Customer Responsibilities
Information Accuracy
You are responsible for providing:
- Accurate and complete shipment information
- Proper documentation for all shipments
- Correct delivery addresses and contact information
- Accurate descriptions of goods being shipped
- Proper classification of hazardous materials
Packaging and Preparation
You must ensure that goods are:
- Properly packaged for transportation
- Adequately protected against damage
- Clearly labeled and marked
- Compliant with applicable regulations
- Ready for pickup at scheduled times
Prohibited Items
You may not ship the following items without prior written consent:
- Illegal substances or contraband
- Improperly declared hazardous materials
- Perishable items without proper arrangements
- Items prohibited by applicable laws
- Fragile items without proper packaging
Pricing and Payment
Service Rates
Service rates are determined based on:
- Distance and route requirements
- Weight, dimensions, and type of cargo
- Service level and delivery timeframe
- Special handling requirements
- Market conditions and fuel costs
Payment Terms
Unless otherwise agreed in writing:
- Payment is due within 30 days of invoice date
- Late payments may incur interest charges
- We reserve the right to require advance payment
- Disputed charges must be reported within 30 days
Additional Charges
Additional charges may apply for:
- Detention time at pickup or delivery
- Special handling or equipment requirements
- Storage of goods beyond agreed timeframes
- Redelivery due to customer unavailability
- Expedited or emergency services
Delivery and Performance
Delivery Schedules
Delivery timeframes are estimates based on normal conditions. We will make reasonable efforts to meet scheduled delivery times, but delivery schedules are not guaranteed unless specifically agreed in writing.
Factors Affecting Delivery
Delivery may be delayed due to:
- Weather conditions and natural disasters
- Traffic congestion and road conditions
- Equipment breakdowns or mechanical issues
- Government regulations or border delays
- Labor disputes or strikes
- Acts of God or force majeure events
Delivery Confirmation
Delivery is considered complete when:
- Goods are delivered to the specified address
- A responsible party signs for the delivery
- Goods are left at an authorized location
- Alternative delivery arrangements are made
Liability and Insurance
Limitation of Liability
Our liability for loss or damage is limited to:
- The actual value of the goods at time of shipment
- Maximum coverage limits specified in our insurance
- Statutory limits under applicable transportation laws
- Declared value if higher coverage is purchased
Excluded Damages
We are not liable for:
- Consequential or indirect damages
- Lost profits or business interruption
- Damage due to improper packaging
- Normal wear and tear during transit
- Delays beyond our reasonable control
- Loss or damage to prohibited items
Claims Procedures
Claims for loss or damage must:
- Be reported within 24 hours of delivery
- Include proper documentation and evidence
- Be submitted in writing within 90 days
- Include original packaging and invoices
- Allow for inspection of damaged goods
Force Majeure
We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including:
- Acts of God, natural disasters, or severe weather
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Labor strikes or work stoppages
- Equipment failures or infrastructure breakdowns
- Pandemics or public health emergencies
Intellectual Property
All intellectual property rights in our website, software, and materials remain our property. You may not:
- Copy, reproduce, or distribute our content
- Use our trademarks or logos without permission
- Reverse engineer our software or systems
- Create derivative works based on our materials
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your negligence or willful misconduct
- Violations of applicable laws or regulations
- Third-party claims related to your goods
- Inaccurate information you provide
Dispute Resolution
Governing Law
These Terms are governed by the laws of Canada and the Province of Ontario, without regard to conflict of law principles.
Dispute Resolution Process
Disputes will be resolved through:
- Direct Negotiation: Good faith discussions to resolve disputes
- Mediation: Non-binding mediation if negotiation fails
- Arbitration: Binding arbitration under Ontario arbitration rules
- Court Proceedings: Ontario courts as last resort
Termination
Termination Rights
Either party may terminate services:
- For material breach after 30 days' written notice
- For insolvency or bankruptcy
- For violation of these Terms
- With reasonable notice for convenience
Effect of Termination
Upon termination:
- Outstanding obligations remain in effect
- Payment for completed services is due
- Goods in transit will be delivered or returned
- Confidential information must be returned
Modifications to Terms
We may modify these Terms at any time by:
- Posting updated Terms on our website
- Providing notice to registered customers
- Including notice in service communications
Continued use of our services after modification constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements and understandings.
Contact Information
For questions about these Terms or our services, please contact us: